Terms & Conditions
Last updated: 23 October 2020
The following terms and conditions apply to products & services supplied by the Cesca webstore. They are governed by the laws of England and we encourage you to familiarise yourself with them prior to completing your purchase.
They may change from time to time so we request that you read them each time you order.
Our Company Details
Cesca is the Trading name of Juniper Trading Ltd – any transactions will be labelled as Juniper Trading Ltd
Address:
Mayfayre House
London Road
Wellingborough
Northamptonshire
NN8 2QH
Telephone: +44 (0) 1933 426601
Email: info@cesca.co.uk
Company Number: 04843476
VAT Number: GB357425190
Product Descriptions
We take every care to ensure that our product descriptions are accurate and representative of the goods you will receive at the time you place your order. Whilst every care is taken to ensure that the description and specification of products shown are correct at the time of publication, due to the limitations of photography, broadcasting, browser software and other factors beyond our control, the colour of goods you receive may differ slightly from reproduction.
Colour is important to us. Please be aware that the colour of the products shown is designed to accurately reflect the product you will receive. However colours will vary from monitor to monitor depending on their calibration.
If you require a swatch to check the colour of material selected, please do contact us and we will send a swatch free of charge in the post.
Measurements are approximate to the nearest half centimetre or quarter inch.
If you aren’t delighted with the goods you receive from us please check out our returns policy and as long as we receive them back in perfect, resalable condition we will refund your purchase.
Prices
All prices on our web site are in GB Pounds and include UK VAT at the rate at the time of purchase. The price of your order (exclusive of delivery) will be as shown on our website at the time you place your order. Every effort is made to ensure that the prices shown on our website are accurate at the time your order is placed. However, these may be subject to change. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.
If you choose to cancel your order we will refund or credit you for the sum that has been paid for the cancelled goods.
UK & EU Customers: VAT Inclusive prices are charged for customers with a billing address in the UK or any EU country.
Non UK & EU customers are zero rated for VAT purposes and this will be deducted at the checkout. However if we are shipping to outside of the EU please note that any duty and taxes incurred at your destination are the responsibility of the customer.
Payment
We accept most major credit and debit cards through the Stripe payment gateway or if you prefer to speak with one of our customer service advisors directly you can place your order by telephoning: +44 (0) 1933 426601.
Your credit card company will convert the transaction to your own currency if you are shopping from outside the UK.
We also accept payments using PayPal. Any transactions will be shown on your statement as Juniper Trading Ltd.
Dispatch & Delivery
We recognise that having selected your colourful Cesca item, be it for yourself or as a gift, you will want delivery as soon as possible. We aim to carefully pick and package your order and dispatch for delivery on the next working day.
Shipping Rates
UK Mainland
Free shipping (3-5 days)
Next day delivery (excludes weekends): £5.50
UK Offshore
3-5 days: £5.50
For Scottish Highland orders please contact us for further information
Collect from CESCA
If you would prefer to collect your order from us, our address is: Mayfayre House, London Road, Wellingborough, Northants, NN8 2QH.
Returns Policy
At Cesca we love our products and want you to love them too. If you are not delighted with your purchase please do let us know and you may return your purchase to us within 14 days.
Please do contact us with the reason for your return as we really value your feedback. Then please send the product back to us at the return address below.
Please send them, unused with their original packaging and in perfect order.
We recommend that you obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
We reserve the right not to offer any refund or exchange of any product that has been used or damaged after delivery to you. This does not affect your statutory rights.
In order to return any goods, please enclose a returns slip with the goods, in original packaging, stating the reason for return clearly and marking whether you would like a refund or an exchange and return it to:
Cesca, Mayfayre House, London Road, Wellingborough, Northants, NN8 2QH
In the event of failure to return any goods that you have cancelled in accordance with this policy, we reserve the right to charge you a sum not exceeding our direct costs for recovering the goods.
If returned from outside the EU, goods must be marked “BRITISH RETURNED GOODS” and accompanied by an appropriate customs form. Please instruct your carrier to provide the necessary documentation. Failure to comply may result in import duties being charged to your account.
All delivery charges resulting from the return of your item(s) are at your cost unless the item is faulty.
Faulty Items
We pride ourselves in the quality of our colourful accessories but in the unlikely event of a fault becoming apparent on your purchase, please return it to us with a covering letter explaining the fault. We will refund or exchange faulty items and also refund postage costs.
Please return the faulty goods to:-
Cesca, Mayfayre House, London Road, Wellingborough, Northamptonshire, NN8 2QH
We reserve the right not to offer any refund or exchange of any product that has been damaged after delivery to you. This does not affect your statutory rights.
Confirmation of order
A contract does not exist between Cesca and you for the sale of any goods until we have received and accepted your order and sent you confirmation by e-mail to the address provided by you. The contract will be deemed to have been formed and the confirmation given to you as soon as you receive the message, whether or not you read it. Any products on the same order which we have not charged for or dispatched do not form part of that contract.
We may change these terms of sale without notice in relation to future sales. Please ensure that you have read our current terms of sale before placing any order.
All goods are subject to availability.
As we process your order, we will inform you by e-mail if any items you order are unavailable.
Cancelling an order
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides the right to cancel an order for goods purchased within 7 days beginning the day after goods are delivered (received).
Should you decide to cancel your order notification must reach us in writing within the 7 working day period and we will then refund your purchase by crediting the original credit/debit card used on receipt of the goods so long as they are in condition and packaging as sold to you.
Please return the goods to us as soon as possible within this 7 day period. Where possible, please use Royal Mail 1st Class Signed For which is probably the most cost effective method for you. You are responsible for the cost of returning the goods to us.
Please enclose a letter with the goods, in original packaging, stating the reason for return.
Please return to:-
Cesca, Mayfayre House, London Road, Wellingborough, Northamptonshire, NN8 2QH
If you cancel your order before the goods have been dispatched we will refund you credit/debit card for the full amount.
Events beyond control
On occasions unforeseen events to do happen. Here at Cesca we do have contingency plans but sometimes events may be beyond our control. On these occasions we will not be held responsible for any delay or failure to comply with our obligations. This does not affect your statutory rights.
Data Protection
We are registered under the Data Protection Act 1998 and will only use your information for the purposes of our dealings with you. We do not sell information or mailing lists to any other business. Please refer to our privacy policy for further information.
Privacy Policy
When you order, we will require your name, e-mail address, delivery address, credit/debit card number and card expiry date. Without this information we will not be able to process your order.
A contact telephone number will also be required so that we may contact you urgently if there is a problem with your order. When required (unless you advise us otherwise) we will pass this information to our couriers in case they need to contact you.
As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information please send an e-mail to unsubscribe@cesca.co.uk
Our site uses a company called Stripe to process online payments. They use the latest in secure encryption to make sure your details are kept safe. If you wish to find out more about Stripe you can visit their website at www.stripe.com.
We also follow a tight security procedure as required under UK Data Protection legislation to protect the information that we store about you from unauthorised access.
Should you wish to contact us about the information stored about you, we reserve the right to require proof of identity before discussing any personal details with you.
Amendments to the Condition
We reserve the right to make changes to our website, policies and these terms and conditions at any time. You are subject to the terms and conditions in force at the time that you use the website or order goods unless any change to those policies or these conditions is required by law or government authority in which case it will apply to orders placed prior by you.
We also follow a tight security procedure as required under UK Data Protection legislation to protect the information that we store about you from unauthorised access.
Should you wish to contact us about the information stored about you, we reserve the right to require proof of identity before discussing any personal details with you.
Email Subscription
We like to keep our customers up to date with details of special offers and new products that we think you’d be interested in.
If however you wish to be removed from our mailing list please click here to log into your account where you can edit your details underneath the Personal Details heading.
Copyright
The contents of the website, (including these terms of sale, pictures, designs, logos, photographs, text and other materials) are the copyright of Cesca. ALL RIGHTS RESERVED.
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